This Privacy Policy describes how Casino Games API ("we," "us," or "our") collects, uses, and shares information in connection with your use of our website, services, and applications (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
- Name, email address, company name, and phone number when you submit a contact form or request API documentation
- Business information such as your casino platform details, jurisdictions of operation, and technical requirements
- Communication records when you contact our support or integration teams
- Account credentials and configuration settings for your back-office account
- Financial and billing information necessary for revenue share calculations and payments
1.2 Information Collected Automatically
When you access our Services, we automatically collect certain information, including:
- Log data such as IP address, browser type, operating system, referring URLs, and access times
- Device information including hardware model, operating system version, and unique device identifiers
- Usage data including pages visited, features used, and actions taken within the back-office panel
- API usage data including request volumes, error rates, and integration performance metrics
1.3 Information from Third Parties
We may receive information about you from third parties, including business verification services, payment processors, and regulatory databases relevant to licensing and compliance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services, including API access and game aggregation
- To process transactions and calculate GGR-based revenue share
- To communicate with you about your account, integration status, technical updates, and new game releases
- To provide customer support and respond to your inquiries
- To monitor and analyze usage patterns and trends to improve our platform's performance
- To detect, investigate, and prevent fraudulent transactions, abuse, and security incidents
- To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support
- Game Providers: Limited technical data necessary for game session management and content delivery with integrated game studios
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with any merger, acquisition, or sale of company assets
- With Your Consent: When you have given us explicit consent to share your information for a specific purpose
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms for all internal systems
- Monitoring and logging of access to sensitive data
- Employee training on data protection and security best practices
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain certain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes such as audit and compliance.
API transaction logs and game round data are retained in accordance with applicable gaming regulations, which may require retention periods of up to seven (7) years.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Request a portable copy of your data in a structured, machine-readable format
- Objection: Object to processing of your personal information for certain purposes
- Restriction: Request restriction of processing under certain circumstances
To exercise any of these rights, please contact us via our Contact page.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your activity on our website. Cookies are small data files stored on your device that help us improve your experience and our Services.
- Essential Cookies: Required for the operation of our website and back-office panel
- Analytics Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Enable enhanced functionality and personalization
You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our Services.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other legally recognized transfer mechanisms.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our Services after any changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- WhatsApp: +41 77 290 65 48
- Telegram: @DanielCoalStone
- Contact page: Contact Us